Refund policy
Refund Policy
Last updated: August 6, 2026
Returns We accept returns within 14 days of delivery. To be eligible, items must be unused, in their original condition, and in original packaging. To initiate a return, contact us at [your email address].
Non-Returnable Items The following items cannot be returned:
- Perishable goods
- Downloadable or digital products
- Sale/clearance items
- Items marked as final sale
Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7–10 business days.
Late or Missing Refunds If you haven't received your refund after 10 business days, please check with your bank or payment provider first, then contact us at [your email address].
Exchanges We only replace items that are defective or damaged. If you need an exchange, contact us at [your email address].
Shipping Costs Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect. Original shipping fees are non-refundable.
Contact Us For any questions about returns or refunds, reach out to us at: kingsonlinemarkets@gmail.com, Zimbabwe